UK

DPD Local Collection (UK mainland only) - £3.95

Standard - £4.25 or FREE for orders of £175 and over.

Next Working Day Delivery (Orders placed before 3pm excluding Weekends & Bank Holidays) - £6.95 for orders less than £175 or £4.95 for orders £175 and over.

Guernsey, Isle of Man & Jersey - £7.95 or FREE for orders of £175 and over.

Delivery Times:

Standard/DPD Local Collection - 3 to 5 days.

Next Day Delivery - Next working day for orders place before 3pm.

USA

Shipping charges will be calculated at checkout based on your order.

If you spend $250 you will be eligible for free shipping.

Delivery times - Dependent on the option selected at checkout, express options available.

Most orders are shipped from within the US. All orders are shipped including all customs and duty charges where applicable.

EUROPE

Germany - €10.95 or free for orders over €175.

Ireland - €12.95 or free for orders over €175.

Rest of Europe - Price will be calculated at checkout based on your location. Shipping will be free on orders over €250.

Delivery Times - 3 to 7 days.

European orders are despatched from within the EU so are not liable for customs and duty charges.

Rest of World

Shipping charges will be calculated at checkout based on your order & location.

Delivery will take 8 to 10 days.

All orders are shipped DDP so all duties are paid at checkout and no further custom charges will be applied when entering the Country.

Whether racing or training, we want to be sure you’re in the best fitting triathlon kit so we’ve put together a helpful sizing chart, so you can shop with confidence in the knowledge that the size you purchase is right for you. However, if it’s not quite right please notify us as soon as possible to arrange a return.

Refunds are available within 28 days of purchase on orders placed directly with us either on our website or at an event (not through one of our retailers). Any returned item must be in the same ‘as new’ condition as it was received. The customer is responsible for the return carriage costs and items must be sent using recorded and insured delivery. Returned goods must be sent with a completed returns form. Individual Country associated Duties and Taxes will not be refunded unless the item is returned as new. We will aid with warranty items through customs where possible.

Please note refunds are not available on wetsuit hire or ex-demo items.

Please go here returns.zone3.com for our returns platform, you will need your order number and email address used for your order.

For warranty returns within 30 days of purchase

Please click here to access our returns platform (this will open a new window). You will need your order number and one of the following; email address, post/zip code, contact number used for your order. For orders placed via Decathlon, please follow the instructions here.

Please note: Our returns portal will only accept return requests within the standard returns window.

For warranty returns outside of 30 days

Please contact hello@zone3.com and include images of the issue which you require to be covered under warranty.

For warranty claims, we require the following:

• Image/Video clearly showing the damage/defect.
• A detailed description, including your ZONE3 order number.

For wetsuit warranties, please also include a photo of the batch number. This will allow our team to assess your case efficiently.

Full warranty policy here.

Please note:

We cannot accept responsibility for damage caused in transit when returning the goods.

Please take care when packaging the goods. Items not received or damaged in transit cannot be exchanged or refunded.