Our Commitments
PROMOTION COUPONS AND DISCOUNT VOUCHERS
Unless stated otherwise promotional codes and discount vouchers cannot be used in conjunction with any other offer, reduction or Sale and are not redeemable when paying via Price Match or by Gift / Prize Voucher. Discount codes are not valid on event merchandise, wetsuit hires or ex-demo wetsuits unless stated specifically.
RETURNS
Whether racing or training, we want to be sure you’re in the best fitting triathlon kit so we’ve put together a helpful sizing chart, so you can shop with confidence in the knowledge that the size you purchase is right for you. However, if it’s not quite right please use the Zone3 Returns Center to request your size exchange: https://returns.zone3.com/#/
Refunds are available within 28 days of purchase (or 45 days if your item is purchased in December) on orders placed directly with us either on our website or at an event (not through one of our retailers). Any returned item must be in the same ‘as new’ condition as it was received. The customer is responsible for the return carriage costs and items must be sent using recorded and insured delivery. Returned goods must be sent with a returns form. Please use the Zone3 Returns Center for a smooth an easy process. Link to Zone3 Returns Center: https://returns.zone3.com/#/
Please note refunds are not available on wetsuit hire or ex-demo items.
If you are approved then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 working days. Refunds on international returns will include only the amount paid for the products and does not include refunding duties, taxes and fees, this will need to be reclaimed from your local customs office.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described: custom made, custom design, made to measure or personalised.
EXCHANGES
We know that sometimes things might not quite fit as you’d hoped which is why we won’t charge you additional delivery costs if you buy the wrong size. You can return any item purchased directly from us (either online or at an event) within 28 days (or 45 days if your item is purchased in December) and we’ll send a replacement out or issue a refund as soon as we have received it back in stock.
Please note, you will be responsible for return postage fees on any returns and we’ll cover the cost of shipping the new size/colour out to you. If you are returning your items due to a warranty issue or if we have made a mistake, then we’ll send you a return mail slip and pay postage. Please use the Zone3 Returns Center to request your RMA: https://returns.zone3.com/#/
When returning an item please send it using recorded and insured delivery. Any refund or exchange must be returned in perfect condition and has not been used or worn. This offer is only available for the first exchange; subsequent exchanges will be subject to our standard delivery fees.
Our exchange policy excludes wetsuit hires. If the wrong size is ordered for wetsuit hire then the customer is responsible for all replacement suit shipping costs.
Our exchange policy excludes the following categories unless they are faulty or not as described: custom made, custom design, made to measure or personalised.
Please use the Zone3 Returns Center to request your RMA: https://returns.zone3.com/#/
Returns address:
Zone3 Ltd
1 Tannery House
Tannery Lane
Send
GU23 7EF
We cannot accept responsibility for damage caused in transit when returning the goods. Please take care when packaging the goods and use a recorded and insured mail delivery service. Items not received or damaged in transit cannot be exchanged or refunded.
TERMS & CONDITIONS
Zone3 Ltd. is a UK registered company and complies with UK consumer law, including Distance Selling Regulations which means you’re safe if you shop with us. We operate a flexible returns policy and are happy to refund or exchange items damaged in transit, that are faulty or not what you ordered as per our Returns policy. Please check sizes carefully when ordering to ensure you get the best fit. We strive to give excellent after sales service and customer care. Our terms do not affect your statutory rights.
Zone3 cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this website.
Terms & Conditions for wetsuit hires can be found here.
Custom design and bespoke fit products such as the Aeroforce-X Trisuits cannot be cancelled once details have been sent through to our manufacturing partner. Returns are only accepted for warranty claims on these bespoke and custom products too.
PRIVACY POLICY
We may use the cookie functionality in your web browser to store information and improve the website experience.
All payments made on the Zone3.com website are encrypted using secure technology, protected by SSL (secure socket layer) certificate and your card details are not retained or visible to Zone3 employees.
Zone3 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Some personal information is required to understand your needs and provide you with a better service, as well as order fulfilment and updates regarding your purchase.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website gives you the option of registering with us with a username and password. Responsibility for keeping the username and password confidential rests with you. By creating an account with Zone3, you will be able to view, track and manage your orders. Alternatively you can checkout as a guest, this means that you don’t have to create an account with us, although it also means you will not be able to view your order details on our website.
By registering your email address on Zone3.com you agree to receive occasional e-mail messages about products and services that we feel may be on interest to you. If you do not wish to receive such mailings, simply click the unsubscribe button at the bottom of your email.
If you wish to contact us regarding our Privacy Policy please email: customerservice@zone3.com
PAYMENT OPTIONS
When you place an order on the Zone3 site, you will have the option to make a payment by Credit or Debit Card using our secure service supplied by SagePay. You do not need to be registered with this payment provider when you make a transaction to us. We also accept payment via PayPal. You will be asked for certain personal information to process the order. We accept almost all major credit/debit cards for online orders and uses Secure Card Encryption so your information is extremely safe. Your details are checked and we may hold an order until we receive correct details. We’ll contact you if we find the card or address details to be incorrect. Operation of the Zone3 site is completely secure and is solely within the control of Zone3.
Protecting the personal information you provide us is of utmost importance to us. We therefore take the following steps at to ensure this:
- We do not sell your personal details to third parties or supply them in anyway other than to our payment processor, in connection with your order.
- All credit card numbers entrusted to us for payment purposes are handled securely and only by authorised staff. No credit or debit card information is stored by Zone3.
- Protx provides the secure payment facilities for your credit card information. They are one of the most common and reliable service providers and use a secure server, with a firewall, and encrypts your information before transmission.
- If you would like to place a credit/debit card transaction by phone please contact us to process.
ORDERS
Your submission of an order represents an offer to purchase the products indicated by you and is not binding on us until we have accepted your order. This means that if a product is shown on our site but is not available or is incorrectly priced or otherwise incorrectly described or if we are unable to arrange delivery to your address or wish to decline your order for any reason, we won’t be obliged to sell you that product in which case we will let you know and will not charge you for the product.
Acceptance of your order for a product and completion of the contract between you and us will take place when we dispatch the product to you. Any products on the same order which we have not dispatched to you don’t form part of that contract.
PRICE
The price you pay is the price displayed on our site at the time we receive your order apart from where an error has occurred in displaying the price. Whilst we do our best to ensure that all prices on our site are accurate, errors may occur. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we‘re unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund. We’re sorry for any inconvenience this may cause.
Prices displayed include VAT where applicable.
If you need any further assistance, please don't hesitate to e-mail customerservice@zone3.com or visit www.zone3.com for any general questions.
SHIPPING & HANDLING
- UK- £3.95/ €3.95 or free for orders of £50/ €50 and over.
- Zone1* -£4.95/ €4.95 or free for orders of £100/ €100 and over.
- Europe - £5.95/ €5.95 or free for orders of £150/ €150 and over.
- International –£19.95/ €19.95 or free for orders of £150/ €150 and over.
*Zone1 contains Guernsey, Isle of Man, Jersey
Delivery times:
UK - 3 to 5 days (please allow for 2 to 3 days processing).
Europe - 3 to 5 days (please allow for 2 to 3 days processing).
International - 8 to 10 days (please allow for 2 to 3 days processing)
European orders are despatched from within the EU so are not liable for customs and duty charges.
Please note: On international orders outside of the EU the receiver will be liable for their own countries import duties and taxes.
During Sales & Promotions please allow for an extra 5 days and for amended shipping rates.
Postage will be by either by a UK Courier service or Royal Mail Recorded Delivery. The item will need to be signed for and will only be delivered Monday to Friday. Redelivery fees will be charged if an item cannot be delivered due to the fault of the customer. These situations are defined as:
- The item was not signed for because the customer was not present at the listed delivery address. (DHL and DPD can attempt reattempt delivery or leave the delivery at a safe location or depot, Royal Mail will leave a Card).
- The item could not be delivered because the address provided by the customer was incorrect or incomplete.
We endeavour to deliver your product(s) to you within the stated 3 to 5 working day period, however sometimes this may take longer. If this is the case someone from our team will contact you, unless the delay is due to circumstances beyond our control.
Please note: the receiver will be liable for their own countries import duties and taxes.
ZONE3 COPYRIGHT
All images, website code, intellectual property, descriptions, prices and other material on this website are the property of Zone3 Ltd. Zone3 is a Registered Trademark. Information can only be copied with the express permission of Zone3.
