CHRISTMAS DELIVERY DATES

UK Shipments (from UK facilities)

• UK Next Day / Evri 24 / RM Tracked 24: Monday 22nd December 2025
  
• RM Tracked 48 / Evri 48: Friday 19th December 2025
  
• All offshore areas (Highlands, Islands, Out of Area): Wednesday 17th December 2025
  

EU Shipments (Pending Customs Clearance)

• EU Road Service (Ground): Friday 12th December 2025
  
• EU Road Economy via Evri: Friday 12th December 2025
  
• EU Global Export Courier (Air Express): Tuesday 16th December 2025
  

USA, Australia & Rest of World (Pending Customs Clearance)

• USA & Canada – Global Export Courier: Thursday 18th December 2025
  
• USA Economy (Starlings / OCS / DPD Lite): Tuesday 16th December 2025
  
• Australia – Global Export Courier (Air Express): Monday 15th December 2025
  
• All other ROW – Air Express: Monday 15th December 2025
  
• All ROW (from Poland) – Global Export Courier: Wednesday 17th December 2025

Extended Returns

All orders placed during the Christmas period can be returned until 15th January 2026.

STANDARD SHIPPING

UK

DPD Local Collection (UK mainland only)
£3.95

Standard (3 to 5 days)
£4.25 - Up to £175
FREE - £175 and over

Next Working Day (Orders placed before 3pm excluding Weekends & Bank Holidays)
£6.95 - Up to £175
£4.95 - £175 and over

Guernsey, Isle of Man & Jersey (3 to 5 Days)
£7.95 - Up to £175
FREE - £175 and over

USA

Standard (3 to 10 days)
Calculated at checkout based on order weight - Up to $250
FREE - $250 and over

Express (1 to 3 days)
Calculated at checkout based on order weight

All orders are shipped including all customs and duty charges where applicable. Most orders are shipped from within the US.

EUROPE

European orders are despatched from within the EU so are not liable for customs and duty charges.

Germany
€6.95 to €13.95 - Up to €250
FREE - €250 and over

Ireland
€12.95 - Up to €250
FREE - €250 and over

France
€6.95 to €13.95 - Up to €250
FREE - €250 and over

Rest of Europe
Price calculated at checkout

Delivery Times 
3 to 7 days

Rest of World

Shipping charges calculated at checkout based on your order & location.

Delivery Times
8 to 10 days

Orders are shipped DDP so all duties are paid at checkout and no further custom charges will be applied when entering the Country.

If your order is not quite right please use the Zone3 Returns Centre to start your return or raise a warranty case. https://returns.zone3.com/

You will need your order number and one of the following to start your return; email address, postal code, contact number.

Please note, we CANNOT accept returns unless they have been opened in the returns centre. Please DO NOT return items without opening a return following the link above.

Return Costs

UK - We offer free returns within the UK & will provide you with a free return shipping label.

US - We charge a $10 flat fee to return your order and will provide you with a return shipping label. The $10 fee will be deducted from your refund.

Canada - We will provide you with a return shipping label to return your order. The full cost of the return label will be deducted from your refund.

Germany, France, Netherlands & Ireland - We charge a €5 flat fee to return your order and will provide you with a return shipping label. The €5 fee will be deducted from your refund.

Rest of World - Items are returned at your own cost. Please raise a return using the return portal and you will be provided with the relevant return address based on your location.

Refunds are available within 30 days of purchase on orders placed directly with us either on our website or at an event (not through one of our retailers). Any returned item must be in the same ‘as new’ condition as it was received.

Print the packing slip provided through the returns platform, or ensure you include your order number, returns reference and name. Individual Country associated Duties and Taxes will not be refunded.

Please note refunds are not available on wetsuit hire or ex-demo items.

BUNDLES

Items in the bundle can not be refunded separately. To refund an item in the bundle you will need to return the whole bundle and purchase the items separately.

For warranty returns within 30 days of purchase

Please click here to access our returns platform (this will open a new window). You will need your order number and one of the following; email address, post/zip code, contact number used for your order. For orders placed via Decathlon, please follow the instructions here.

Please note: Our returns portal will only accept return requests within the standard returns window.

For warranty returns outside of 30 days

Please contact hello@zone3.com and include images of the issue which you require to be covered under warranty.

For warranty claims, we require the following:

• Image/Video clearly showing the damage/defect.
• A detailed description, including your ZONE3 order number.

For wetsuit warranties, please also include a photo of the batch number. This will allow our team to assess your case efficiently.

Full warranty policy here.

Please note:

We cannot accept responsibility for damage caused in transit when returning the goods.

Please take care when packaging the goods. Items not received or damaged in transit cannot be exchanged or refunded.