Shipping and Returns
Shipping and Returns
UK Standard - £3.95 or FREE for orders of £75 and over.
UK Next Working Day Delivery (Order placed before 3pm excluding Bank Holidays) - £4.95 for orders less than £75 or £2.95 for orders £75 and over.
Guernsey, Isle of Man & Jersey - £6.95 or £4.95 for orders of £100/ €100 and over.
Europe (Excluding Kosovo, Azerbaijan, Czechia, Russia, Ukraine & Serbia) -£5.95/ €5.95 or free for orders of £150/ €150 and over.
International (Australia, Canada, New Zealand) – £19.95/ €19.95
UK Standard - 3 to 5 days (please allow for 2 to 3 days processing)
UK Next Day Delivery - Next working day for orders place before 3pm.
Europe - 3 to 5 days (please allow for 2 to 3 days processing).
International - 8 to 10 days (please allow for 2 to 3 days processing)
European orders are despatched from within the EU so are not liable for customs and duty charges.
International orders outside of Europe may be charged an estimated 'Import Fees Deposit' and additional taxes at checkout. This deposit will be used to pay any Import Fees on your behalf (or on behalf of the recipient).
To receive your order before Christmas place your order before the...
20th of December for UK Orders.
21st of December for UK Next Day Orders.
13th of December for EU Orders .
19th of December for USA and Canadian Orders.
15th of December for Australia and ROW Orders.
No quibble returns
Whether racing or training, we want to be sure you’re in the best fitting triathlon kit so we’ve put together a helpful sizing chart, so you can shop with confidence in the knowledge that the size you purchase is right for you. However, if it’s not quite right please use the Zone3 Returns Centre to request a refund or warranty case (if applicable): https://returns.zone3.com/, you will need your order number and one of the following; email address, postal code, contact number used for your order.
Extended Black Friday Returns: Shop worry-free from Nov 1st 2023. Enjoy extended returns until Jan 15, 2024. Items must be returned in original condition with tags and packaging.
Orders placed on the EU website will not be recognised by the UK website’s returns portal, and you will need to initiate your return request here: https://returns.eu.zone3.com/#/
Refunds are available within 30 days of purchase on orders placed directly with us either on our website or at an event (not through one of our retailers). Any returned item must be in the same ‘as new’ condition as it was received. Domestic UK returns are FREE and you will be provided with a prepaid postage label when raising your return. For returns outside of the UK, customers are responsible for the cost of returning the item to the address provided. Print the packing slip provided through the returns platform, or ensure you include your order number, returns reference and name. Individual Country associated Duties and Taxes will not be refunded unless the item is returned as new.
Please note refunds are not available on wetsuit hire or ex-demo items.
Please click here (https://returns.zone3.com) to access our returns platform, this will open a new window, you will need your order number and one of the following; email address, zip code, contact number used for your order. Please note: Our returns portal will only accept return requests within the standard returns window.
If your warranty return is outside of this, please contact firstname.lastname@example.org and include images of the issue which you require to be covered under warranty. Please provide as much information as possible to allow our team to assess your case efficiently.
Full warranty policy here: https://zone3.com/pages/warranty
Returns address for UK Customers:
International Logistics Group Ltd
International House Unit 2C & 2D Gatwick Gate
Returns address for EU and Irish Customers:
Zone3 Returns Department
Van Salmstraat 54
5281 RS RS Boxtel
We cannot accept responsibility for damage caused in transit when returning the goods. Please take care when packaging the goods and use a recorded and insured mail delivery service. Items not received or damaged in transit cannot be exchanged or refunded.