Refund policy
NO QUIBBLE RETURNS
Whether you’re racing or training, we want you to feel confident you’ve chosen the right fit. If something isn’t quite right, you can request a return or (if applicable) a warranty case via the ZONE3 Returns Centre:
returns.zone3.com (you’ll need your order number and the email address used at checkout)
You can also contact us at hello@zone3.com for return questions.
RETURN WINDOW
We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.
Refunds are available on orders placed directly with ZONE3 (via our website or at an event).
Refunds are not available for purchases made through one of our retailers — please contact the retailer directly.
ELIGIBILITY
To be eligible for a return, items must be returned in the same “as new” condition as received:
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Unworn and unused
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With tags attached (where applicable)
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In original packaging
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With proof of purchase
Returned goods must include your RMA number (print-off or a note with your name and order number).
HOW TO START A RETURN
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Visit returns.zone3.com and submit your return request.
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If approved, you’ll receive instructions on how and where to send your parcel.
Important: Items sent back without first requesting a return (and receiving an RMA) will not be accepted.
RETURN SHIPPING & TRANSIT RESPONSIBILITY
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Return shipping costs are the customer’s responsibility.
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We strongly recommend sending returns via a recorded and insured service.
We cannot accept responsibility for items lost or damaged in transit. Items not received or damaged in transit cannot be exchanged or refunded.
RETURNS ADDRESSES
UK Customers
International Logistics Group Ltd
International House Unit 2C & 2D Gatwick Gate
Charlwood Road, Lowfield Heath, Crawley
West Sussex, RH11 0TG
United Kingdom
EU & Irish Customers
Zone3 Returns Department
Van Salmstraat 54
5281 RS Boxtel
The Netherlands
NON-RETURNABLE ITEMS
Refunds are not available on:
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Wetsuit hire
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Ex-demo items
(If an item is excluded from returns for any other reason, this will be clearly stated at the point of purchase.)
DUTIES & TAXES
Individual country-associated duties and taxes are not refundable, unless the item is returned as new.
DAMAGED, FAULTY, OR INCORRECT ITEMS
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can resolve it quickly.
To speed up warranty/fault assessment, please upload clear images of the fault when submitting your request.
EXCHANGES
The fastest way to get what you need is to return your item for a refund (once accepted), and then place a new order for the replacement item.
REFUNDS PROCESSING
We’ll notify you once we’ve received and inspected your return, and confirm whether your refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Banks and card providers can take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact hello@zone3.com.
WARRANTY
Full warranty policy: zone3.com/pages/warranty
For warranty claims, please upload images of the fault to speed up our service.
Orders from our old website: please email customerservice@zone3.com for guidance on how to return your item(s).
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Returned items must be in the same condition as received (unworn/unused, with tags, in original packaging, with proof of purchase).
