Zone3 D2C Customer Services Executive

This is a full-time, hybrid role for a D2C Customer Services Executive based in Send, Surrey. The role involves providing exceptional customer support, ensuring customer satisfaction, and serving as a key touchpoint between the company and its customers. Daily responsibilities include handling inquiries, resolving customer issues efficiently, managing customer accounts, and improving the overall customer experience.


Qualifications

  • Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with customers.
  • Experience in customer service and customer support, with a focus on delivering high-quality assistance.
  • Proficiency in customer satisfaction and customer service management to ensure a seamless customer experience.
  • Ability to problem-solve and work effectively in a fast-paced environment.
  • Organizational and time management skills, with attention to detail.
  • Previous experience in a retail or e-commerce setting is advantageous.
  • Passion for sports and familiarity with performance sports apparel and triathlon-related products is a plus.


PERSONAL PROFILE:

We are looking for someone who can join us who can make a real difference in a pivotal role. We are a dynamic team with a proactive, positive attitude to getting things done and having some fun along the way. 


Are you the following person? 


  • Used to rolling sleeves up and getting stuck in to make things happen at pace and not always relying on third party developers or other members of the ZONE3 team. 
  • Being proactive and quick to find solutions. 
  • Comfortable with working independently and autonomously 
  • Positive and proactive approach to work 
  • Team player 
  • Strong Communicator 
  • An interest in sports/ active sports person. 

How to Apply 

Please send a recent CV with a short introduction letter to recruitment@zone3.com and one of our dedicated team members will reply to your application. 

If you have a passion for our brand and culture, we'd love to hear from you, please drop us an email at recruitment@zone3.com