CHRISTMAS DELIVERY DATES

UK Shipments (from UK facilities)

• UK Next Day / Evri 24 / RM Tracked 24: Monday 22nd December 2025
  
• RM Tracked 48 / Evri 48: Friday 19th December 2025
  
• All offshore areas (Highlands, Islands, Out of Area): Wednesday 17th December 2025
  

EU Shipments (Pending Customs Clearance)

• EU Road Service (Ground): Friday 12th December 2025
  
• EU Road Economy via Evri: Friday 12th December 2025
  
• EU Global Export Courier (Air Express): Tuesday 16th December 2025
  

USA, Australia & Rest of World (Pending Customs Clearance)

• USA & Canada – Global Export Courier: Thursday 18th December 2025
  
• USA Economy (Starlings / OCS / DPD Lite): Tuesday 16th December 2025
  
• Australia – Global Export Courier (Air Express): Monday 15th December 2025
  
• All other ROW – Air Express: Monday 15th December 2025
  
• All ROW (from Poland) – Global Export Courier: Wednesday 17th December 2025

Extended Returns

All orders placed during the Christmas period can be returned until 15th January 2026.

STANDARD SHIPPING

UK

DPD Local Collection (UK mainland only)
£3.95

Standard (3 to 5 days)
£4.25 - Up to £175
FREE - £175 and over

Next Working Day (Orders placed before 3pm excluding Weekends & Bank Holidays)
£6.95 - Up to £175
£4.95 - £175 and over

Guernsey, Isle of Man & Jersey (3 to 5 Days)
£7.95 - Up to £175
FREE - £175 and over

USA

Standard (3 to 10 days)
Calculated at checkout based on order weight - Up to $250
FREE - $250 and over

Express (1 to 3 days)
Calculated at checkout based on order weight

All orders are shipped including all customs and duty charges where applicable. Most orders are shipped from within the US.

EUROPE

European orders are despatched from within the EU so are not liable for customs and duty charges.

Germany
€6.95 to €13.95 - Up to €250
FREE - €250 and over

Ireland
€12.95 - Up to €250
FREE - €250 and over

France
€6.95 to €13.95 - Up to €250
FREE - €250 and over

Rest of Europe
Price calculated at checkout

Delivery Times 
3 to 7 days

Rest of World

Shipping charges calculated at checkout based on your order & location.

Delivery Times
8 to 10 days

Orders are shipped DDP so all duties are paid at checkout and no further custom charges will be applied when entering the Country.

You have 30-days from the date of delivery to return your products.

All returns should be logged on our returns portal to generate your unique returns number. The portal can be found here: https://returns.zone3.com/

Tri apparel, swimwear, casual apparel, compression apparel and all accessories must be returned unused, without damage of any kind, with tags attached and in original packaging.

Damage is defined as sun or chemical damage, stains, scratches, abrasions or tears of any kind.

DAMAGED OR DIRTY ITEMS MAY NOT BE RETURNED, WITHOUT EXCEPTION.

You may only return items purchased directly from this Zone3.us website. If you purchased from a Zone3 NA retailer then you must return items to that retailer and their policy may be different. Please check with the retailer before returning items to them.

Return shipping fees are the responsibility of the customer, not ZONE3 NA. We provide the function to purchase the returns label through our returns portal, the cost of the return will be deducted from your refund.

We do not accept returns from unauthorized retailers, consignment stores, third party websites, or on items purchased outside of the US.

You may exchange for a different size or variation of the same product directly through our returns portal.

Exchanges will be processed within 3 business days of receipt. You will be sent shipping confirmation within that time.

Refunds will be processed within 5 business days of the item being marked as being in transit. It may take a further 5 business days to appear on your bank card statement.

For warranty returns within 30 days of purchase

Please click here to access our returns platform (this will open a new window). You will need your order number and one of the following; email address, post/zip code, contact number used for your order. For orders placed via Decathlon, please follow the instructions here.

Please note: Our returns portal will only accept return requests within the standard returns window.

For warranty returns outside of 30 days

Please contact hello@zone3.com and include images of the issue which you require to be covered under warranty.

For warranty claims, we require the following:

• Image/Video clearly showing the damage/defect.
• A detailed description, including your ZONE3 order number.

For wetsuit warranties, please also include a photo of the batch number. This will allow our team to assess your case efficiently.

Full warranty policy here.

Please note:

We cannot accept responsibility for damage caused in transit when returning the goods.

Please take care when packaging the goods. Items not received or damaged in transit cannot be exchanged or refunded.