Warranty
All of our products are made to the highest quality control standards but we know there will always be the odd issue. We aim to offer first-class customer service and resolve any issues as quickly as possible.
Warranty
All of our products are made to the highest quality control standards but we know there will always be the odd issue. We aim to offer first-class customer service and resolve any issues as quickly as possible.
Warranty Overview
Your ZONE3 trisuit and wetsuit are covered by a 12 month warranty from the date of purchase. ZONE3 will choose to replace or repair any defects that occur within normal wear and tear circumstances. ZONE3 retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow the wetsuit care instructions included with each purchase and displayed below. All reasonable precautions must be taken to maintain the wetsuits condition. Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty. Materials such as fingernails and other sharp objects may tear and rip the high performance neoprene. ZONE3 will not repair or replace items that have clear physical stress such as rips and split seams, or where there is clear evidence of inadequate care or treatment. All of our other products do not have a warranty policy.
Not Covered Under the ZONE3 Warranty
1. Any costs to return a suit to ZONE3 or an authorized ZONE3 representative.
2. Cuts to the fabrics from fingernails and or other sharp objects.
3. Damage incurred due to an accident, abuse, misuse or improper use or neglect.
4. Normal wear and tear, including scratches, peeling or fading of the material or printed logos.
5. ZONE3 will cover all return shipping costs if your wetsuit/tri suit is deemed a warranty.
6. ZONE3 Ex-Demo wetsuits (all grades).
These situations will void your ZONE3 Warranty
1. Using your ZONE3 triathlon wetsuit or tri suit for any activity other than triathlon or surface swimming.
2. Repairs done by anyone other than ZONE3 or a ZONE3 authorised repair facility.
3. Altering the suit in any way, including silk screening, embroidery, heat transfers, cutting, gluing, and sewing.
4. Using your ZONE3 suit in a rental or instructional program or other commercial use.
5. Improper handling or storage.
6. The warranty is only applicable to the original owner/purchaser – it does not apply to second hand wetsuits
Returning you suit under warranty
Please click here for our returns platform, this will open a new window, you will need your order number and email address used for your order. Please upload images of the fault to speed up our service.
Please note orders from our old website please email customerservice@zone3.com for information on how to return your item/s
Wetsuit Care Instructions
Please follow some of these simple guidelines to ensure that your wetsuit stays in the optimum condition:
• Rinse well in fresh water after every use.
• Minimise time left in direct sunlight and aim to dry in the shade.
• Dry inside out first and then dry outside.
• Store Rightside Out
• Best kept flat or folded behind the knees and then in half.
• Only use a hanger for short periods of time and use as wide a hanger as possible.
• Do not allow others to use your wetsuit. It has been fitted for your body shape and no body larger.
• Avoid contacting the Velcro with the inside lining of the wetsuit as this will pull on the sensitive fibres. Keep the Velcro covered with the fabric patch provided.
• Ensure you do not damage the wetsuit material with fingernails.
• Avoid use in Chlorinated swimming pools
• Always use a plastic bag to help put the legs and arms on. The smooth surface of the plastic makes the suit go on easier. This results in less adjustments needed and less contact with the material to achieve the correct position.
• The ZONE3 triathlon wetsuit range has been designed to optimise performance during racing. Its use should be restricted to swimming or triathlon racing.
• Don’t put in the washing machine or tumble dryer.
• Don’t iron.
• Don’t wash with detergent or bleach.
Tri Apparel care instructions
Please follow some of these simple guidelines to ensure that your tri suit stays in the optimum condition:
• Wash well in fresh water after every use.
• Only ring very lightly.
• Minimise time left in direct sunlight and aim to dry in the shade.
• Do no hang or curl your suit when drying. Dry lying flat on a towel.
• The ZONE3 tri suit range has been designed to optimise performance during racing. Its use should be restricted to swimming or triathlon racing.
• Don’t put in the washing machine or tumble dryer.
• Don’t iron.
• Don’t wash with detergent or bleach
